Help & Support
Ask Mason — Your Brand Builders Software Advisor
Have a question about Brand Builders? Ask Mason how to use our software, explore features, and find the tools to help you build, market, and grow your business.
Ask Mason — Your Brand Builders Software Advisor
Official HighLevel Chat Widget Integration
HighLevel chat widgets operate as a floating launcher. Click the chat launcher in the bottom-right to ask Mason how to use CRM, calendars, funnels, workflows, social scheduling, and invoices.
Quick questions for Mason — one click to copy
Mason can
- Explain Brand Builders Software features
- Answer how-to questions
- Provide step-by-step software guidance
- Explain how CRM, calendars, funnels, workflows, social scheduling & invoices work
- Point you to tutorials and resources
- Explain general membership plan differences
Mason doesn't
- Access individual customer accounts
- Look up subscription status or billing
- Retrieve contacts, pipelines, or customer records
- Identify which membership you own
- Change settings or perform account actions
- Handle private account-specific support requests
Frequently asked questions
What is Brand Builders Software?Getting started
An all-in-one platform for marketing, CRM, and customer communication. The Business Hub is your personalized home base for onboarding, training, and membership.
Where do I see my membership?Membership
Open My Membership from the top navigation. Your plan and status are read live from the HighLevel SaaS configurator once your account is verified.
How is my progress saved?Progress
Completed lessons and business wins are tied to your verified account. Until single sign-on is fully wired, progress shows in a clearly labeled demonstration state and isn't persisted.
Can I change my plan from here?Membership
No — the Business Hub is a read-only view. Billing and plan changes are managed inside Brand Builders Software, not here.
What is Mason?AI advisor
Mason is the Brand Builders AI Business Advisor — your primary learning resource in the Success Hub. Mason explains Brand Builders features, answers how-to questions, and points you to tutorials. It doesn't access your account or billing — for that, use My Membership.
Getting started resources
- Onboarding
Welcome Center
Six-step onboarding to set up your account and earn your first win.
- Training
Learning Library
Browse training by category — foundation, CRM, marketing, leads, automation, and growth.
- Membership
My Plan & Features
See what's included in your verified plan and how to start each feature.
- Training
Business Wins
Turn lessons into action by completing practical business goals.
Contact support
Reach the support team inside Brand Builders Software under the Help area, or reply to your onboarding emails.
Support is available from inside your account.